Operations Excellence
Learn to optimize processes, reduce waste, and build an operating system that scales. This hands-on program blends lean principles with practical dashboards, cadences, and change-management tools.
What you'll learn
- Map processes end-to-end and identify constraints using value-stream mapping.
- Apply lean and Six Sigma tools to remove waste and reduce cycle time.
- Design KPIs and visual management boards that drive daily accountability.
- Build a tiered meeting cadence and escalation paths that unblock teams fast.
- Run structured improvement sprints with A3 problem solving.
- Lead change with stakeholder plans, communication rhythms, and pilot rollouts.
Who is this for?
Designed for operations managers, team leads, founders, and anyone responsible for efficiency and on-time delivery.
- Ops / PMO leaders rolling out lean practices
- Service & product teams with recurring bottlenecks
- SMB owners building scalable processes
- Engineers or analysts moving into ops leadership
Program syllabus
Five focused weeks. Each week blends short lessons, hands-on toolkits, and a workplace mini-project that rolls into your capstone.
- Value-stream mapping • SIPOC • current vs. future state
- Cycle-time & WIP analysis • constraint identification
- Template: VSM kit + intake checklist
- 7 wastes • 5S • standard work
- Quick wins vs. structural fixes
- Template: Kaizen board
- Throughput, lead time, service level, OEE
- Obeya / tier boards • alerting & escalation
- Template: KPI starter pack
- Daily/weekly huddles • MBRs
- A3 steps: background → analysis → countermeasures
- Template: A3 worksheet
- Pilot plans • stakeholder mapping • comms kit
- Capstone: implement & present results
Meet your instructors
Practitioners who’ve scaled operations across tech, services, and manufacturing.
Scaled global support & fulfillment; specializes in lean rollouts and KPI systems.
Expert in tiered cadences, A3 coaching, and cross-functional execution.
Enrollment options
- Single learner — $349 • Lifetime access to materials
- Team bundle (5+ seats) — $319 per learner • Private Q&A
- Corporate cohort (20+ seats) — Custom calendar • Dedicated mentor
Includes certificate, downloadable toolkits, and capstone review.
What you get
What leaders say
“We cut turnaround time by 32% after week 3. The KPI board and cadence made the difference.”
“The A3 framework gave our teams a shared language to solve problems quickly.”
Frequently asked questions
Plan 3–4 hours weekly: short lessons, exercises, and an optional live Q&A.
Yes — a verifiable PBMNA certificate upon completing the capstone.
You’ll get downloadable A3, VSM, KPI, and cadence templates to reuse.
Full refund within 7 days if the program isn’t a fit.